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Telangana, India

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Delaware, US

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Request Free Demo
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Customer Experience
And CRM

Customer Experience And CRM

SAP Commerce Cloud:

  • Description: SAP Commerce Cloud is a cloud-based e-commerce platform that enables organizations to deliver personalized and omnichannel shopping experiences to their customers. It provides features for product catalog management, merchandising, order management, and customer engagement.
  • Usage: SAP Commerce Cloud is used by organizations to launch and manage online storefronts, drive sales and revenue, and build lasting customer relationships. It helps organizations create seamless shopping experiences across digital channels, including web, mobile, social, and physical stores.

Implementation by InfocomX:

  • E-commerce Strategy Development: InfocomX works closely with your organization to develop a comprehensive e-commerce strategy that aligns with your business objectives and target market. We analyze your industry, competition, and customer preferences to define the optimal approach for launching and managing your online storefronts.
  • Solution Design: Based on the e-commerce strategy developed, we design a tailored SAP Commerce Cloud solution that meets your organization's specific requirements and goals. This includes configuring product catalogs, pricing rules, promotions, and payment gateways to create compelling shopping experiences for your customers.
  • Storefront Development: Our team of experienced developers builds and customizes storefronts within SAP Commerce Cloud to showcase your products and services effectively. We design responsive and intuitive user interfaces, implement navigation menus and search functionality, and optimize page loading speed and performance to enhance the user experience.
  • Order Management and Fulfillment: InfocomX configures SAP Commerce Cloud's order management capabilities to streamline order processing, inventory management, and fulfillment. We integrate with your backend systems, such as ERP and warehouse management systems, to ensure real-time visibility into inventory levels, order status, and shipping information.
  • Customer Engagement and Personalization: We implement customer engagement tools within SAP Commerce Cloud to drive loyalty, retention, and repeat purchases. We configure personalized recommendations, targeted marketing campaigns, and loyalty programs to incentivize customer engagement and increase customer lifetime value.
  • Integration with Marketing and Analytics Tools: We integrate SAP Commerce Cloud with your marketing and analytics tools to enable data-driven decision-making and campaign optimization. We configure data connectors, APIs, and tracking codes to capture customer interactions, measure campaign performance, and derive actionable insights from customer behavior.
  • User Training and Support: InfocomX provides comprehensive training to your e-commerce team, marketers, and customer service representatives to ensure effective utilization of SAP Commerce Cloud. We conduct user training sessions covering various aspects of storefront management, order processing, and customer engagement. Additionally, we offer training materials and documentation to support ongoing learning and skill development. Our support team is available to address any questions or issues that may arise during the implementation and operation of SAP Commerce Cloud.

SAP CRM (Customer Relationship Management):

  • Description: SAP CRM offers functionalities for sales force automation, marketing automation service management, and customer analytics. It allows organizations to capture and analyze customer data, track customer interactions across various touchpoints, and personalize engagement strategies based on customer preferences and behavior.
  • Usage: SAP CRM is utilized by organizations to manage customer interactions, sales processes, marketing campaigns, and customer service activities. It helps businesses build and maintain strong relationships with their customers, resulting in improved customer satisfaction, loyalty, and retention.
Customer Experience And CRM

Implementation by InfocomX:

  • Business Process Analysis: InfocomX conducts a thorough analysis of your organization's sales, marketing, and service processes to understand your specific CRM requirements and objectives.
  • Solution Design: Based on the analysis, we design a customized SAP CRM solution tailored to your business needs. This includes configuring modules such as Sales, Marketing, and Service to align with your unique workflows and requirements.
  • Data Migration and Integration: Our team handles the migration of customer data from legacy systems to SAP CRM and ensures seamless integration with other relevant systems, such as ERP and marketing automation platforms.
  • Customization and Configuration: We customize SAP CRM to meet your organization's branding, terminology, and business rules. This may include configuring custom fields, screens, and workflows to accommodate unique processes.
  • User Training and Adoption: InfocomX provides comprehensive training to your sales, marketing, and service teams to ensure effective utilization of SAP CRM. We conduct user training sessions covering various aspects of system navigation, data entry, and reporting.
  • Continuous Support and Optimization: Our support team is available to provide ongoing assistance and address any technical issues or questions that may arise post-implementation. We also work closely with your team to identify opportunities for system optimization and enhancement.
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At the core of InfocomX’s ethos is a steadfast commitment to putting clients first. We strive for a relentless commitment to our clients, ensuring that their needs and satisfaction are at the center of everything we do. We embed this customer-centric philosophy into every fiber of our operations. By prioritizing client satisfaction and cultivating enduring partnerships, we ensure each interaction is marked by service that exceeds expectations.

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Contact Info
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+91 94417 57900

+1 262 7099907

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email@infocomx.com

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India

Suite # 203, KYR, Block A, 2nd Floor, Road no 5, Bachupally, Hyderabad, Telangana, India - 500090

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USA

# 16192 Coastal - Highway, County of Sussex, Lewes, Delaware, 19958, United States.

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